FAQ
Tasks Management
Jwero Tasks: Complete Guide What is Jwero Tasks? Jwero Tasks is an integrated task management tool designed specifically for jewelers. It allows users to create, manage, and track tasks seamlessly within the Jwero ecosystem. This tool can be accessed ...
How to Add Team Member in Jwero Chats - Desktop
Jewellers can add multiple team members based on the plans. To add a new Team member: Go to https://chats.jwero.ai/settings/team-management Click on Add Team Member - Set up what access is applicable for the team member >> Click on the team member to ...
Auto Assign Contacts to Team Members (Desktop)
Auto Assign Contacts to Team Members (Desktop) When jewelers have multiple team members, newly added contacts or customers who message for the first time will be visible to the admin by default. These chats/contacts will not be visible to team ...
How to set up General Store Timings for Jwero Chats Bot
Visit https://chats.jwero.ai/settings/general Enable Working Hours- Select the Days your store is active : Set up the time based on the days: Save the Settings. Based on this, The bot/Live Agent feature will be applicable
I accidentally deleted a message. Can I retrieve it?
You can’t delete messages, as Whatsapp & Meta Doesn’t support deletion on API.
How do Admin and Team members update about new tasks created or updated by each other?
Whenever a new task is created, assigned or updated by either the Admin or by team member(s), the connected team to whom the task is assigned will be updated by notifications.
How to merge two or more channel profiles of a single contact ?
From Mobile App Select a contact > click on 3 dots (on top right) from their chat screen Click on Merge Contact > Name of other channel(s) will display them (depend upon the integration done). List of contacts will display from whom you have received ...
I'm experiencing delays in receiving messages. What could be causing this?
It might be due to Internet connectivity or delay in API requests.
I'm encountering difficulties with the payment integration feature. What should I do?
Please check if the Payment Method is added under Whatsapp Payment Methods via Billing Check if the Card added is applicable for Accepting International Transactions
How do I ensure that my Jwero Chats account is secure from unauthorized access?
It's a secured system, until you don't share your password or OTP.
Why am I not able to send template messages?
Your Payment mode might not be added or restricted in business manager or your payment might be pending.. In case your payment method is added chances are that the payment is still not deducted. Hence try adding a different card.
Why am I not able to reply to a WhatsApp message ?
Technically there is chat window set by Whatsapp API which allows you to communicate with customers only If the customer has replied to your templates or reached out to you. When the customer has replied to you the chat window stays open for 24Hrs ...
Jwero Chats Quick Replies
Quick replies in WhatsApp Business API are predefined response options that businesses can offer to users during conversations. They allow users to quickly select a response from a list of options provided by the business, streamlining the ...
How does your 14 day trial period work?
Unleash the full capability of Jwero with our 14- day free trial, allowing you access to our robust point set at zero cost. Indeed if your Facebook business verification is pending, you can still claw into our decoration features. While awaiting ...
What are the advantages of managing from Web and Mobile App ?
There are various benefits, such as : Flexibility and Accessibility - use it from wherever Multi-Platform Support (Windows, Android, IOS) Seamless Integration - Real-time data integration Enhanced Productivity - stay connected and productive at all ...
Can I manage Jwero Chats from Desktop, Mobile or Tab?
Yes, You can use Jwero Chats from any device. For Desktop use: https://chats.jwero.ai/ For Mobile Download Jwero Chats app from Playstore or Appstore
Can we make Voice or Video calls from the Jwero Chats App ?
Voice & Video calling capabilities are not currently supported by WhatsApp Business API.
By what ways can your user reach out to your business ?
Users can reach out to businesses via WhatsApp, Facebook, and Instagram through the following methods: WhatsApp Sending a direct message to the business's WhatsApp number. Clicking on a click-to-WhatsApp link in advertisements or business profiles. ...
What are Facebook & Instagram Ads with a click to WhatsApp Link ?
Facebook Ads with click-to-WhatsApp link" refers to an advertising feature offered by Facebook that allows businesses to create ads that include a direct link to initiate a conversation on WhatsApp. When users click on the ad, it opens a chat window ...
How long does a conversation window stays open without initiating new message templates in WhatsApp, Facebook & Instagram?
Conversation Persistence Durations WhatsApp - 24 hrs period Facebook - 7 days period Instagram - 7 days period Facebook Ads (click to WhatsApp link) - 72 hrs Instagram Ads (click to WhatsApp link) - 72 hrs
Is it mandatory to have a website to set up a WhatsApp account?
Yes, a website is necessary. For non-ecommerce activities, a simple information-based website with a sub-domain and essential pages such as terms and conditions and privacy policy suffices. However, for eCommerce operations intending to send ...
Facebook Page Claim
Please note that there is a dedicated team responsible for reviewing and approving business verifications. To proceed, kindly submit the required documents through the following path: Business Manager Settings > Security Center > Continue. For ...
WABA disabled & restrictions
Upon checking, the number if it shows as currently banned then it indicates that your WABA is disabled. To register the number, the restrictions on the WABA must be lifted first. The account has been disabled because the website listed in its ...
How to Add Contacts in Dashboard
Welcome to Jwero! To ensure smooth navigation, please follow these steps to add contacts: Login: Sign in to your Jwero One account using your credentials. Adding Contacts Options: Manual Contact: If you wish to add a contact manually. Bulk Contacts: ...
Message Undeliverable Error : Failed Whatsapp message
Error showing as message failed : message undeliverable Limit on Messages: WhatsApp imposes a limit on the number of marketing template messages that can be sent to a single user within a 24-hour period. For instance, if a user receives five ...
Process to Apply for Green Tick Verification
Process to Apply for Green Tick verification What is WhatsApp Green Tick Badge? As per Whatsapp, any businesses which is Green Tick Verified indicates " The badge verified business next to the contact's name means that Meta(Facebook) has confirmed ...
Video List
Jwero Masters Pricing Automation for Metal Set Up Understanding Labor Automation Automating Gemstone Diamond Automation Profile Settings and Profile Set up Email SMTP Set UP Product Upload process Team Member Addition Create Custom Fields Add A team ...
How Whatsapp Business API Messaging/Templates Pricing Works ?
WhatsApp Business API Pricing Explained This article will provide you a clear understanding and detailed analysis of Official Whatsapp Business API pricing. Please note pricing is subjected to change regularly as per Whatsapp Business API Policy. To ...
Complete Facebook Business Verification Process
Get Your Facebook Business Verified Understanding Facebook Business Manager Verification Verifying your Facebook Business Manager is a way to prove to Meta that your business is real. Remember, your Facebook Business Page is not the same as your ...
How to Find my WABA ID for Whatsapp ?
To find WABA ID: Login to Facebook with admin access. Go to >> https://business.facebook.com/settings/whatsapp-business-accounts/ Select the Correct Business Manger Account in which required Whatsapp Number is Integrated. Once done below screen will ...
How to Disable 2 Step Verification for WhatsApp Number ?
How to Disable 2 Step Verification for Whatsapp Number ? What is 2 Step Verification? When you register your number with any Tech Provider to get started with WhatsApp Business API, It is mandatory for to Enable 2 Step verification. In order to ...
How to Add Payment Method for Whatsapp Business API ?
To Add Payment method for Whatsapp: Go to https://business.facebook.com/billing_hub Select Correct Business Manager in which you have Set up Whatsapp Number. Click on Payment methods on the Right Menu Click on Whatsapp Business Accounts and from the ...
How to Assign Team member to a contact
How to Assign Team members to a contact To assign Team member to a contact follow below steps. 1. Go to Jwero Chat, navigate to "Messages "section. 2. Click on the Action icon to access the selection options for customers in bulk. 4. Select the ...
How to create a Team member in Jwero.
How to create a Team member in Jwero. To Create a Team member in Jwero follow below steps. Follow the steps and see the screen shots which is given below. 1. Login to jwero dashboard, Go to "Settings" option. 2. Once you are in the Settings menu, ...
How to Delete an Existing Activities from Jwero chat
How to Delete an Existing Activities from Jwero chat. To Delete an Existing Activities follow the below steps: 1. Login to Jwero dashboard, go to chats. 2. Go to the activities section within the chats. 4. Find the activity that you want to delete ...
How to Initiate a Message in Whatsapp.
How to Initiate a Message in Whatsapp The process of initiating a chat in Jwero chat can be broken down into the following steps: 1. First, you need to go to Jwero chat, and move to the "Messages" tab. 2. Next, you need to create templates that will ...
How to pinned a customer in Jwero chats.
How to pin Contact in Jwero chat? To pin a Contact Follow below steps: 1. Go to the Chats . 2. Click on ACTION. 3. Select the customer from the list which you want to pin. 4. Then Select the option as " Bulk Action". 5. Add to Pinned. 6. Then Click ...
Create Activities, Tasks or Reminders for a Contact in Jwero Chats
Create Activities, Tasks or Reminders for a Contact in Jwero Chats. When we are communicating with any Contact in Chats, there's always a chance that we might have to follow up with them or Send them certain details after a while. However, tracking ...
How to Send a Template/Message to Single Contact ?
Send a Template/Message to Single Contact. You may either want to initiate a conversation or simply send a marketing message to a contact. To Send a Template/Message to a contact: Login to Jwero > click on Messages Tab Search or Filter the Contact ...
How to Initate or Send a Message to a Contact ?
Start a Conversation with a Contact. Whatsapp on-cloud API has a system for conversations with contacts. Unlike Normal Whatsapp which you use on the phone, Using API Admin can Initiate or start a conversation with the Contact only using Template ...
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