FAQs
What payment method can my customer use to make the payments?
Customers can use credit cards, debit cards, net banking, e-wallets, and cash (to be manually entered) as payment methods. -Please note: To enable the above Jeweller must integrate payment gateway with jwero. -Jwero has multiple payment gateway ...
My customer is logged in to the website but can't see the plan?
Ensure the plan is active and check the customer's account settings to verify that they are assigned to the correct plan. -Check if Under orders you have updated the order status , if the order status is still processing it will show processing to ...
How to control if the accumulated gold weight is visible to the customers on the website?
While Creating the plan jeweller can disable the option to show or disable the display for accumulated gold weight to the customers on the website. If the same has to be checked for an existing plan then you can edit the existing plan.
How to add fixed rewards in the plan?
While creating a new plan in jwero under digigold. Under rewards opt for Fixed Lumpsum reward. Set up Fixed amount for Reward and done.
How to add interval-based rewards in the plan?
While Creating the Plan Jwero enables jewellers to set up fixed rewards or interval based rewards on plans. Based on each plan Jewellers can set up the same directly.
How to update the customers' unique code as per our company's code format?
Since the Unique code is based on the PLAN code added. You can either update the plan code by editing the plans details Or To individually update the Unique code for each customer you can: Go to CRM Find the Customer > Click on Digigold icon > Click ...
How to accept multiple payments?
Accept multiple payments by entering each transaction in the payment section of the customer's profile, ensuring all entries are recorded.
How to send Payment received WhatsApp messages to the customer?
Once the customer had made the payment online or via offline manual entry, they will receive a confirmation message. Jewellers can set up and send this message either via SMS channel or WHATSAPP channel. To set up automated Payment Confirmation via ...
How to send an automated gold scheme due date Reminder to the customer?
Jwero enabled Jewellers to set up automated Due Date reminders to the Customers 3 days prior. To set up automated Due Date Reminder via Whatsapp Channel: Integrate Whatsapp Business API with Jwero. Create a common template which is to be shared as a ...
How to Download plan-wise ledger for my customer?
To Download Plan Wise Ledger via: CRM: Go to CRM > Search for Customer > Click on Digigold Icon on the right Go to the plan - for which ledger is to be downloaded. Download Digigold: Go to Digigold Module Under Customers > Search for the Customer ...
How to ensure every customer has a unique code?
While Creating a Plan in Jwero.Jewellers must add Plan Code in the a plan.Based on the Plan Code added each customer will be assigned an Unique code. For Ex. If the Plan name is - Golden Varsha Scheme The Plan code is - GVS Then each customer will be ...
How to add my customers to multiple plans and manage?
Each Customer can be added to multiple Plans manually. The customers can be assigned to a plan either via CRM or via Digigold. To assign a Plan to a customer via CRM: Go to CRM Search for the Customer > Go to Digigold Option on The right Assign a ...
How to add manual entries or late or multiple entries of customer in Jwero?
Jwero enables jewellers to add payment entries of Previous date or Future Date as well. In case a customer has missed the payments To enter manual Payment Via CRM: Go to CRM Find the Customer > Go to Digigold Icon on the right. Select the plan for ...
If my customer pays cash, then how to show that entry online as well?
For cash payments, manually enter the transaction details in the customer’s profile under the "Add Manual Entry" option to ensure it reflects online. To enter manual Payment Via CRM: Go to CRM Find the Customer > Go to Digigold Icon on the right. ...
How can my customer pay online for the gold scheme plan?
Customers can pay online via integrated payment gateways that support credit/debit cards, net banking, and digital wallets. Ensure these options are enabled in your payment settings. Please note: Payment Gateway must be integrated by the jewellers in ...
Who provides ledger for the customers?
The confirmation ledger for customers is provided by the Jwero platform. However actual billing ledger is to be managed directly by the jeweller with the help of their preferred/existing accounting solution. You can access and download customer ...
How to manage a client's multiple Payments in a month?
To manage multiple payments from a client in a single month, you can enter each payment manually in the customer's payment either via CRM or Via Digigold Module. To enter manual Payment Via CRM: Go to CRM Find the Customer > Go to Digigold Icon on ...
How to Create my Fixed/Flexible Plan in Jwero?
To create an offline plan, navigate to the Digigold module in your dashboard, select "Create New Plan," under Plans and choose the option for Flexible or Fixed plan. Enter the required details such as plan duration, payment terms, and benefits. Once ...
What is Jwero Digigold?
Jwero Digigold is a platform feature that allows customers to invest in digital gold through a secure and flexible online system. Customers can buy and manage their gold Saving Scheme plans Digitally, with the option to redeem it physically at their ...
Digigold FAQs
1. What is Jwero Digigold? - Jwero Digigold is a platform feature that allows customers to invest in digital gold through a secure and flexible online system. Customers can buy and manage their gold Saving Scheme plans Digitally, with the option to ...