Templates Benefits and Guide
What are WhatsApp templates?
✅Templates are pre-created messages which can be used multiple times to avoid typing manually.
✅Unlike Normal Messages, Meta only allows Use of Template Messages to initiate Conversation with your customers.
✅These Templates are approved by facebook which can take update 1-2 business days, which is why it is recommended to create templates in advance.
Benefits of Whatsapp Templates?
Set up once and Reuse Multiple Times.
- Create Whatsapp Templates Once and use it multiple times.
- Increase efficiency by reducing Manually Type in Messages.
- Ex. Order Tracking, Common Queries,etc
Pre-Planned Entire Year of Templates
- As Whatsapp API allows you to create multiple Templates,you can pre plan the messages prior to any event and Festivals.
- This helps you to stay prepared for your marketing campaigns and save you a lot of time.
- Ex. Festival or Marketing Campaigns Templates.
Personalized Experience for all customers
- Each and Every customer is Unique Templates give each customer a personalized Experience.
- This increases the trust factor with your brand.
Answer Customer queries Quickly
- As All the Common Customer Queries Answers are available in the form of template, you can simply see;etc and send immediate response to any of customer's feedback or queries.
Example Templates:
Thank you for Showroom Visit
Happy Holi Message
How to Create Templates with Jwero?
1.Log In to your Jwero Account.
2. Click on Integrations > Meta > Settings.
Whatsapp Business API must be Integrated to Move further.
3. Click on Whatsapp Templates
This is where you can access all the whatsapp Templates and Create new ones.
4. Click on Create Template
- Create Multiple Templates Messages.
- It is recommended to stick to 3-4 Templates creations only,as per whatsapp's Policy.
- Plan your Content in another document beforehand to avoid any last minute changes,then all you have to do is copy-paste and add it for approval.
5. Click on Transactional
If its a Normal Conversation or Informative Based Message then select TRANSACTIONAL.
If its a Marketing or Promotion based Message then select MARKETING.
6. Add a Template Name
This Template Name will help you identify this template from the list.
It is important to choose a name which is easy to identify with.
7. Select Template Language
8. Click on Next
9. Select Header Type
Header Message: Allows you to add a Title or Media on the Top of the message.
None: No title or Media is to be added.
Text: A unique Title in the form of Text can be added.
Media: Media Such as Images/Videos/Documents can be added
.
10. Add Text Title
You can add a Catchy Phrase or Hook Titles to grab customer's attention.
11. Add Main Message in the BODY
12. Click on Add variable
As you keep typing click on add variable whenever required.
13. Example Content for Variable
Once a Variable is added,add an example content or select from the dropdown.
ex. If a variabe is supposed to fetch/take customer's name everytime it is sent,from the dropdown select first name.
14. Click on {First Name}
15. Complete Main Message
Use Emojis and phrases more often to make it engaging.
16. Footer Message with Brand name and important info
One can use Footer to Grab Customer's Attention and add a small informative message or brand name at the end of the Message.
17. Add a Call-To-Action or a Quick Reply Button
18. Click on Appropriate Button of your choice
19. Edit Button Information
Select the Type of Action: Number or Website.
Number will enable them to call you.
Website will redirect them to a specific page.
Button Text: Add an Attention Grabbing Button Title.
20. Select the Country Code.
21. Enter the Phone Number
22. Add Another button if required,
If you added a Number Based button then you can add a Website based button.
If you added a Website based button then you can add a Number Based button.
Only two types of Dynamic CTA Button is allowed.
23. Click on Website- to redirect customer to a specific page
Button Text: add a Text to encourage customers to click.
Type
Static: If sending a template and link is not required to be change,then use static type and simply enter the link
Dynamic: If while sending a template link will get changed multiple time then add a Website url and under dynamic link while sending the message add the url for that particualar time.
24. Add Button Text > Add a Catchy Button Text.
25. Add Static or Dynamic Website Link
26. Preview Messages for any errors and Reviews.
Ensure there are no grammatical errors and spelling mistakes.
As it can result into WhatsApp Templates getting Unapproved.
27. Click on Create
Once clicked on create template is Sent out for approval to Meta.
If the template gets rejected, you can re-edit the template message and submit for reapproval.
28. Check if Template is APPROVED
Tags will be visible such as Approved,Rejected or Pending.
Approved: Template is approved by meta and ready to be shared.
Pending: Template is currently under review.
Rejected: Template is Rejected due to some reasons and can be reedited and applied for approval.
29. Rejected Templates can be redited and Submitted for approval.
💡 Tips:
Create 2-3 Templates daily in advance to avoid any last minute rejections.
Use Emojis to make the messages more fun
Use button to make the Templates interactive.
Use Footer to add messages such as Brand Name or Offer codes
Create Templates for you Team Members Introduction.