1. What is Jwero Digigold?

   - Jwero Digigold is a platform feature that allows customers to invest in digital gold through a secure and flexible online system. Customers can buy and manage their gold Saving Scheme plans Digitally, with the option to redeem it physically at their convenience.

2. How to Create my Fixed/Flexible Plan in Jwero?

   - To create an offline plan, navigate to the Digigold module in your dashboard, select "Create New Plan," under Plans and choose the option for Flexible or Fixed plan. Enter the required details such as plan duration, payment terms, and benefits.

Once Saved the plan is ready to be published.

4. How to manage a client's multiple Payments in a month?

   - To manage multiple payments from a client in a single month, you can enter each payment manually in the customer's payment either via CRM or Via Digigold Module.

To enter manual Payment Via CRM:

Go to CRM

Find the Customer > Go to Digigold Icon on the right.

Select the plan for which manual payment is to be added.

Add Manual Entry

To enter manual Payment via Digigold:

Go to Digigold

Find the Customer under customers section. 

Click on their profile > Go to Plans > Enter Manual Entry

5. Who provides ledger for the customers?

   - The confirmation ledger for customers is provided by the Jwero platform.
However actual billing ledger is to be managed directly by the jeweller with the help of their preferred/existing accounting solution.
You can access and download customer ledgers from "Customer Profile" via CRM.

To download the Ledger of the Customer plan wise via CRM:

Go to CRM > Search the customer > click on digigold icon on the right.

Select plan for which the ledger is to be downloaded > Download ledger(PDF format) and share with customers.

To download the Ledger of the Customer plan wise via Digigold:

  Go to Digigold > Click on the customer profile Under Customers Section.

Select the plan > Download the ledger and share.

6. How can my customer pay online for the gold scheme plan?

   - Customers can pay online via integrated payment gateways that support credit/debit cards, net banking, and digital wallets. Ensure these options are enabled in your payment settings.

Please note:

Payment Gateway must be integrated by the jewellers in Jwero.

1 Test payment flow for Gold Scheme must be tested by the Jeweller.

Jewellers must train their team to help customers to make the payment online. 

7. If my customer pays cash, then how to show that entry online as well?

   - For cash payments, manually enter the transaction details in the customer’s profile under the "Add Manual Entry" option to ensure it reflects online.

To enter manual Payment Via CRM:

Go to CRM

Find the Customer > Go to Digigold Icon on the right.

Select the plan for which manual payment is to be added.

Add Manual Entry

To enter manual Payment via Digigold:

Go to Digigold

Find the Customer under the customers section. 

Click on their profile > Go to Plans > Enter Manual Entry

8. How to add manual entries or late or multiple entries of customer in Jwero?

Jwero enables jewellers to add payment entries of Previous date or Future Date as well. 

In case a customer has missed the payments 

To enter manual Payment Via CRM:

Go to CRM

Find the Customer > Go to Digigold Icon on the right.

Select the plan for which manual payment is to be added.

Add Manual Entry

To enter manual Payment via Digigold:

Go to Digigold

Find the Customer under customers section. 

Click on their profile > Go to Plans > Enter Manual Entry

9. How to add my customers to multiple plans and manage?

   - Each Customer can be added to multiple Plans manually. 

The customers can be assigned to a plan either via CRM or via Digigold. 

To assign a Plan to a customer via CRM:

Go to CRM

Search for the Customer > Go to Digigold Option on The right 

Assign a Plan to the Customer and add other values.

To assign a Plan to a Customer via Digigold:

Go to Digigold 

Under Customers > Select the Customer > Assign a Plan

Add other details and Save 

10. How to ensure every customer has a unique code?

    - While Creating a Plan in Jwero.Jewellers must add Plan Code in the a plan.Based on the Plan Code added each customer will be assigned an Unique code.

For Ex.

If the Plan name is - Golden Varsha Scheme 

The Plan code is - GVS

Then each customer will be assigned unique code as GVS-1234 or GVS-2345 or GVS34587 etc

Since plan code is recommended to be kept different for each customer.Each Customer if assigned in a different plan will have a unique code based on each plan.

11. How to Download plan-wise ledger for my customer?

• To Download Plan Wise Ledger via:

CRM:

Go to CRM > Search for Customer > Click on Digigold Icon on the right

Go to the plan - for which ledger is to be downloaded.

Download 

Digigold:

Go to Digigold Module

Under Customers > Search for the Customer 

Click on Plan - for which ledger is to be downloaded.

Download Legder 

12. How to send an automated gold scheme due date Reminder to the customer?

    - Jwero enabled Jewellers to set up automated Due Date reminders to the Customers 3 days prior.

To set up automated Due Date Reminder via Whatsapp Channel:

Integrate Whatsapp Business API with Jwero. 

Create a common template which is to be shared as a due date reminder.

Assign the Template Automatic Templates for Meta.

How to assign?

Go to Integrations > Meta > Assign Templates

Assign the created template for Digital Gold Reminder 

To set up automated Due Date Reminder via SMS Channel:

Integrate SMS Channel with Jwero. 

Create a common DLT template which is to be shared as a due date reminder.

How to assign?

Inform to care@jwero.ai to update the same.

13. How to send Payment received WhatsApp messages to the customer?

Once the customer had made the payment online or via offline manual entry, they will receive a confirmation message.

Jewellers can set up and send this message either via SMS channel or WHATSAPP channel.

To set up automated Payment Confirmation via Whatsapp Channel:

Integrate Whatsapp Business API with Jwero. 

Create a common template which is to be shared as a Payment Confirmation.

Assign the Template Under Order Update Templates for Meta.

How to assign?

Go to Integrations > Meta > Assign Templates

Assign the created template for Digital Gold Reminder 

To set up automated Due Date Reminder via SMS Channel:

Integrate SMS Channel with Jwero. 

Create a common DLT template which is to be shared as a Payment Confirmation message.

How to assign?

Inform to care@jwero.ai to update the same.

14. How to enrol my customer into a plan if he has visited for the first time?

    - When a customer visits the showroom the Jeweller can assign the plan to customer by adding the customer in CRM and then assigning/enroling them into a plan.

15. How to accept multiple payments?

    - Accept multiple payments by entering each transaction in the payment section of the customer's profile, ensuring all entries are recorded.

16. How to update the customers' unique code as per our company's code format?

    - Since the Unique code is based on the PLAN code added. 

You can either update the plan code by editing the plans details 

Or

To individually update the Unique code for each customer you can:

Go to CRM 

Find the Customer > Click on Digigold icon > Click on Plan

On the Top Right Corner > Update the Unique Code of the Customer. 

Please note Unique Code can be updated based on the each plan and each customer manually. 

If you want to automate assigning unique code then you can set up the Plan Code.

17. How to add interval-based rewards in the plan?

    -While Creating the Plan Jwero enables jewellers to set up fixed rewards or interval based rewards on plans. 

Based on each plan Jewellers can set up the same directly. 

18. How to add fixed rewards in the plan?

    - While creating a new plan in jwero under digigold.

Under rewards opt for Fixed Lumpsum reward. 

Set up Fixed amount for Reward and done.

19. How to control if the accumulated gold weight is visible to the customers on the website?

    - While Creating the plan jeweller can disable the option to show or disable the display for accumulated gold weight to the customers on the website. 

If the same has to be checked for an existing plan then you can edit the existing plan.

20. My customer is logged in to the website but can't see the plan?

    - Ensure the plan is active and check the customer's account settings to verify that they are assigned to the correct plan.

-Check if Under orders you have updated the order status , if the order status is still processing it will show processing to the customer. 

-If the order status is still Cancelled the payment entry will not be visible to the customer 

Or 

-If the customer has enrolled into the plan using their email address and later next time they using their contact number then in such case plan entry will not be visible to the customer.

21. What payment method can my customer use to make the payments?

    - Customers can use credit cards, debit cards, net banking, e-wallets, and cash (to be manually entered) as payment methods.

-Please note: To enable the above Jeweller must integrate payment gateway with jwero. 

-Jwero has multiple payment gateway integration already enabled such as Cashfree,Phonepe,Razorpay,etc

22. My customer missed the payments, how do I check?

 - Check the payment status in the customer’s profile under their CRM profile 

To check -

Go to CRM > Search the Customer > On the right click on Digigold > Check plan History.

To Check in Bulk go to Digigold Gold > Payments Section > Check Missed Payments 

23. How to check the list of customers who missed the payments this month?

  -Jewellers can check the list of customers whose payments are missed.

To check:

Go to Jwero Digigold > Payments - Missed Payments 

An entire list of customers whose payments were missed will be visible under the list.

1. How to Close Plan?

   - To close a plan, access the plan details in the customer's profile, and you will find an option to close the plan. Confirm the closure to complete the process.

2. What to do when a customer wants to redeem the plan?

   - When a customer wishes to redeem their plan, verify the details and the maturity of the plan, then proceed with the redemption process available in the plan's options.

3. I want to verify if the customer who wants to close the plan is legit. Do you have OTP-based verification?

   - Yes, you can set up OTP-based verification for closing plans. Enable this feature in the security settings to ensure that only verified customers can close plans.

4. How to know which team member has closed this customer plan?

   - You can track which team member has closed a customer's plan through the activity log in the admin panel, where all user actions are recorded.

5. How to know the plan is closed now?

   - Once a plan is closed, it will be marked as "Closed" in the plan status on the customer’s dashboard. You can also receive notifications if you set them up for tracking plan closures.

6. How to assign a customer's family member into a plan but keep the main contact as the main POC?

   - You can add a family member to a plan by creating a sub-account under the main customer account. The main account holder will remain the primary point of contact.

7. How to add payment reference when payment made offline?

   - When recording an offline payment, you can add a payment reference number or details in the payment entry section to keep track of the transaction manually.

8. Customer has made the payment, but the entry is shown as 'Processing,' why?

   - The 'Processing' status may appear if the payment gateway has not yet confirmed the transaction or if there is a delay in the bank's processing time.

9. Customer said he has done the payment but it's not showing in dashboard why?

   - Check the payment gateway for any delays or issues. If the payment was made offline, ensure that it was manually entered into the system.

10. Where can I see all the payment received for the gold scheme for my customers?

    - You can view all received payments in the "Payments" section of the dashboard, where you can filter by different criteria including payment status.

11. Where can I see all the payments report and download?

    - Go to the "Reports" section in the dashboard. Here, you can access comprehensive payment reports and download them for your records.

12. How to download plan-wise ledger for my customer?

    - In the customer's profile, select the plan for which you need the ledger and use the 'Download Ledger' option available.

13. How to send automate gold scheme due date Reminder to the customer?

    - Set up automated reminders in the customer engagement or notification settings, specifying the frequency and time for reminders related to due dates.

14. How to send Payment received WhatsApp message to the customer?

    - Configure WhatsApp integration to send automated messages upon payment confirmation. This can be set up in the messaging settings of your dashboard.

15. How to enroll my customer into a plan if he has visited for the first time?

    - For first-time visitors, create a customer profile, collect necessary details, and then select the appropriate gold scheme plan to enroll them.

16. How to accept multiple payments?

    - To accept multiple payments, navigate to the payment section of a customer’s profile, where you can add each payment separately as they are made.

17. How to update the customer's unique code as per our company's code format?

    - In the customer's profile, there is an option to update details where you can change the unique code to align with your company’s format.

18. How to add interval-based rewards in the plan?

    - Configure the plan settings to include interval-based rewards, specifying the criteria and intervals at which rewards should be applied.

19. How to add fixed rewards in the plan?

    - In the plan settings, you can set up fixed rewards that will apply based on specific conditions met by the customer or the tenure of the plan.

20. How to control if the accumulated rates are visible to the customers on the website?

    - You can manage visibility settings in the plan configurations, where you can choose whether to show or hide accumulated rates from customers.

21. My customer is logged in to the website but can't see the plan?

    - Ensure that the customer is assigned to the correct plan and that there are no restrictions or settings preventing the plan from being displayed.

22. What payment method can my customer use to make the payments

?

    - Customers can make payments using various methods set up in your system, including credit/debit cards, online banking, mobile payments, or offline methods like cash.

23. My customer missed the payments. How do I check?

    - Check the payment status in the customer’s profile under the plan details. Missed payments will be flagged as overdue.

24. How to check the list of customers who missed the payments this month?

    - Generate a report in the "Reports" section filtering by payment status to identify customers who have missed payments this month.

Here are the answers to each of your questions regarding the Jwero system, which should help address operational, technical, and customer management concerns effectively:

1. How do I reset my password if I forget it?

   - To reset your password, go to the login page and click on the "Forgot Password" link. Follow the instructions to receive an email link that will allow you to set a new password.

2. What do I do if I encounter an error or glitch in the system?

   - If you encounter an error or glitch, report it immediately through the 'Help' or 'Support' section of the system. Provide detailed information about the issue to facilitate a quick resolution.

3. How can I ensure the security of my customer's data?

   - Ensure data security by using strong encryption for data storage and transmission, enforcing strict access controls, and regularly auditing security protocols. Also, ensure that all system users follow best security practices.

4. Is there a way to customize the dashboard to better fit our needs?

   - Yes, the dashboard typically allows customization. You can often adjust what information is displayed, how it is organized, and even integrate widgets or tools that are specific to your needs.

5. Can the system integrate with other software we use, such as accounting or CRM systems?

   - Integration capabilities depend on the system architecture. Check if there are existing integrations or APIs available that allow for connectivity with your accounting or CRM systems.

6. How do I update the system or access new features?

   - System updates and new features are usually rolled out automatically or are available for download from the system's website. Keep your system updated by following the notifications and instructions provided by the software provider.

7. What are the backup and data recovery options in case of a system failure?

   - The system should offer automated backup options that can be configured according to your needs. Check the

 system settings for backup frequency and data recovery procedures to ensure you can restore data in case of a failure.

8. Can the system generate year-end financial reports or summaries?

   - Yes, most systems allow the generation of financial reports including year-end summaries. You can typically generate these reports through the reporting section, where you can select specific data points and time frames.

9. How can I track outstanding payments or debts from customers?

   - Use the system's financial or accounting module to track outstanding payments. This module should allow you to view customer accounts, outstanding balances, and payment histories.

10. How do I create tiered plans with varying benefits?

    - To create tiered plans, navigate to the plan configuration section and set up multiple levels of plans. Define the benefits, pricing, and eligibility criteria for each tier.

11. Can customers upgrade or downgrade their plans mid-term?

    - Yes, customers can typically upgrade or downgrade their plans mid-term. You'll need to configure these options in the plan settings, including any prorated charges or refunds.

12. Is there flexibility to pause a plan, and under what conditions?

    - Many systems allow plan pauses under specific conditions such as customer requests, financial difficulties, or other reasons. Set the rules for pausing plans in the plan management settings.

13. How can I handle cancellations and refunds for plans?

    - Handle cancellations and refunds by defining a clear policy that includes timelines, refund amounts, and processing procedures. This can often be managed through the customer service or payment modules.

14. Can the plan accommodate special occasions or gifts, such as adding a bonus for birthdays or holidays?

    - Plans can usually be customized to include bonuses or gifts for special occasions. Set these up through promotional or campaign management tools within the system.

15. Do you provide training sessions for new users?

    - Most software providers offer training sessions for new users. Check with your provider for available training options, which may include online tutorials, live webinars, or on-site training sessions.

16. Where can I find instructional materials or help guides?

    - Instructional materials and help guides are typically available on the software provider’s support website, within the software help section, or directly from customer service.

17. Is there ongoing support or a dedicated account manager we can contact?

    - Many software systems provide ongoing support and may assign a dedicated account manager. Contact your provider to inquire about support options and whether an account manager is available for your account.

These responses cover essential operational aspects and functionalities that help ensure the effective use of the Jwero Gold Scheme Module for managing jewelry business operations smoothly and efficiently.