Can we send messages to customers after 24 hours?

Yes, you can definitely send messages to customers after 24 hours. Please note that the 24-hour chat window policy is a restriction set by the WhatsApp API, and thus, it is beyond our control. However, you can bypass this by creating standard messaging templates. For example, if a customer requests contact after four days but the chat window has closed, you could use the following template:

Header: None  

Body:  

Hello {{1}},  

Message >> {{2}}!  

Regards,  

XYZ Jewellers  

In this template, replace '{{1}}' with the customer's first name (which can be auto-selected from a predefined dropdown) and '{{2}}' with the message you want to communicate. You can even include interactive buttons like 'OKAY' or 'STOP' in the template to encourage the customer to respond, which will reopen the chat window.

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Do customers need to save our number to receive messages?

No, customers do not need to save our number. They will receive messages even if the number is not saved in their contacts.

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We see a double tick but are unsure if the message was seen. What does it mean?

A single tick indicates that the message has been sent but not yet received by the customer. Double Tick indicates that the message is sent to the customer and read by them,

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How many customers can we message at one time?

You can send messages to multiple customers based on your daily messaging limit. To check this limit, navigate to the Jwero Chats app, go to 'Profile', and look under 'Brand Details'. For instance, if your current limit is 10,000, you can send up to 10,000 messages in each 24-hour rolling period.