Users can reach out to businesses via WhatsApp, Facebook, and Instagram through the following methods:

WhatsApp

• Sending a direct message to the business's WhatsApp number.

• Clicking on a click-to-WhatsApp link in advertisements or business profiles.

• customer service chatbots or automated responses.

Facebook

• Sending a message to the business's Facebook Page via Messenger.

• Clicking on Messenger links in Facebook advertisements or business profiles

• Responding to a business's Facebook story or status update.

• Mentioning the business in comments on posts or photos.

• Utilising the tagging feature to tag the business in photos or posts.

Instagram 

• Sending a direct message to the business's Instagram account.

• Tapping on message buttons in Instagram ads or business profiles

• Replying to a business's Instagram story.

• Mentioning the business in comments on posts or stories

• Tagging the business in photos or posts on the user's own profile